Last updated: Fri Mar 17 2023.
Information provided by you about yourself
Information for account registration
To use our Services, you will need to provide us with certain information, including your first and last name, username, and email address.
Information about business contacts
We may receive personal and professional contact details of employees and individuals associated with our customers, partners, and vendors, including their first and last name, email address, phone number, job title, department, and other relevant personal information relating to the business relationship.
If you reach out to us via our contact form, email, helpdesk, or any other means, such as requesting technical support or a demo, we may ask for your name, email address, phone number, mailing address, company, title/role, and the reason for contacting us.
Newsletters and marketing materials
If you sign up for our newsletters, we may ask for your name, email address, company, and title/role, depending on the sign-up form you use. You may receive notifications and marketing messages from us through this contact information.
Information we collect from other sources
We may receive information about you from third-party sources that you have authorized to share your information with us, or in connection with co-branded offerings.
How we use your information
Providing and improving our Services
We collect and use your personal information to provide and improve our Services. This includes processing transactions, maintaining and improving our Services, and delivering our Services to you.
Communicating with you
We use your contact information to communicate with you for administrative purposes, such as sending confirmations, invoices, technical notices, updates, and security alerts, as well as to provide customer service and respond to your requests or questions. We may also follow up with you if you have expressed interest in our products, services, or business.
Marketing and targeted advertising
Analytics, benchmarking, and product improvement
We and our service providers may use your Personal Information, including information collected through automated means, to perform benchmarking, analyze usage of our Services, and improve and develop our products. This helps us provide better products and services to our users.
We may use your Personal Information to comply with our legal obligations and internal policies, such as tax and accounting requirements and responding to requests by law enforcement and government authorities.
For DWH users located in the European Economic Area, the United Kingdom or Switzerland, the following legal grounds apply:
In certain situations, we may ask for your consent to process your Personal Information, for example to send you marketing communications (where applicable law requires such consent), or to collect information through certain cookies and similar technologies.
In other situations, we need your Personal Information to fulfill our contractual obligations to you, such as providing you with access to our Services or responding to your support requests.
In some cases, we are required by law to use your Personal Information. For example, we may be obligated to disclose Personal Information to comply with certain laws or regulations in certain jurisdictions.
In other situations, we or a third party have a legitimate interest in using your Personal Information. Specifically, we have a legitimate interest in processing your Personal Information (a) to contact you on an individual basis if you have shown interest in our products, services, or other content that we offer via our Services, (b) for product development, improvement, and internal analytics, and (c) to improve the safety, security, and performance of our Services. We only rely on our or a third party's legitimate interests to process your Personal Information when these interests are not overridden by your fundamental rights and freedoms.
A "cookie" is a small text file that is placed on a browser or device to store information about the use of a website or device. A "web beacon" is a small object or image that is embedded into a web page, application, or email and is used to track activity. We and third parties may collect certain Personal Information via cookies, web beacons, and/or similar technologies (collectively "cookies") to enhance your experience on our website and to improve our Services. We collect the following types of Personal Information through cookies:
Information about your use of the Website
This may include information such as the pages you have viewed, the time and date of access, and the website you visited before coming to our site.
This may include information such as the type of device you are using to access our site, the operating system and version, unique device identifiers, and your IP address.
These cookies are essential for the basic functioning of our website and enable core features such as user login and account management. Our Services cannot work without these cookies.
Also known as "analytics cookies", these cookies track how users interact with our Services, which helps us improve our Services. We may use our own analytics cookies or cookies provided by our third-party service providers, such as Google Analytics, to collect and process Personal Information on our behalf. You can learn more about Google's practices by visiting https://www.google.com/policies/privacy/partners/.
We use functional cookies to remember user preferences such as language, timezone, and preferred content, which personalizes your experience with our Services.
We and some third parties, such as content providers and banner networks, use targeting cookies to track user activity on our Services and across the web. These cookies allow companies to conduct interest-based advertising, as described above.
Sharing your Personal Information with others
We take your privacy seriously and only share your Personal Information with others when we have a legitimate reason to do so. Here are the circumstances in which we might share your Personal Information:
We partner with third-party service providers to help us run our Services. These providers may process your Personal Information to perform tasks such as hosting and maintenance, marketing, accounting, and other support services.
We may be required by law to share your Personal Information or in the good faith belief that such action is necessary to comply with state and federal laws, court order, or other legal process. Additionally, we may share your information in cooperation with law enforcement or other government agencies.
We may also disclose your Personal Information if we believe it is necessary to (i) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (ii) investigate and defend ourselves against any third-party claims or allegations, (iii) protect the security or integrity of our Services, (iv) protect our property or other legal rights, including to enforce our agreements, or the rights, property, or safety of others.
Merger or Other Corporate Transactions
In the event of a merger, acquisition, debt financing, sale of assets, or similar transaction, your Personal Information may be disclosed and transferred to an acquirer, successor or assignee, as well as in the event of an insolvency, bankruptcy, or receivership where information may be transferred to one or more third parties as one of our business assets.
Aggregated and De-identified Information
We may combine and anonymize your Personal Information in a way that it no longer identifies you individually. This aggregated and de-identified data may be shared with third parties for lawful purposes, such as academic research or sharing usage statistics with business partners or customers.
Retaining your Personal Information
We are committed to keeping your Personal Information only for as long as it is necessary to achieve the purposes for which it was collected. Once we determine that the information is no longer necessary, we will either delete it or make it anonymous so that you cannot be identified. However, we may keep the information for a longer period if required by law or if it is necessary for us to do so to provide you with our services or defend ourselves against legal claims.
When deciding how long to keep your information, we take into account various factors, such as the nature of our relationship with you, the type of products and services we provided you, and any legal requirements that apply.
Transferring your Personal Information
We may transfer your Personal Information to countries outside of the country where you reside, including the United States and other countries where we or our service providers operate. We will only transfer your information to countries that provide an adequate level of data protection as determined by the European Commission or where we have put in place appropriate safeguards, such as standard contractual clauses, to protect your information as required by applicable law.
Ensuring the Safety of Your Information
We place utmost importance on safeguarding your Personal Information and have implemented a range of security measures both in terms of technology and organizational protocols to ensure its safety. Our technical, administrative and physical procedures are designed to prevent any loss, theft, misuse or unauthorized access, disclosure, alteration, use, or destruction of Personal Information. However, please note that data transmission over the internet may not be entirely secure, and we cannot guarantee complete security for your information.
We also expect our users to take responsibility for maintaining the confidentiality and security of their Personal Information. This includes not sharing their personal account details with any third parties and taking measures to prevent any unauthorized access to their login and access code. We encourage all users to immediately inform us if they suspect any unauthorized use of their personal account by sending an email to [email protected].
Opting out of Marketing
You have the option to unsubscribe from our marketing communications at any point in time by following the instructions provided in such communications. However, please note that you may still receive administrative messages pertaining to our Services.
In addition, you can control the usage of cookies and other tracking technologies by using the cookie preference tool available in our cookie banner situated at the bottom left corner of our website or by following the instructions mentioned in the Online Tracking Opt-Out Guide provided below.
European Data Protection Rights
If you are based in Europe, you hold the right to request an overview of the Personal Information we have processed related to you and receive a copy of your Personal Information. You can also ask us to rectify inaccuracies, delete your Personal Information, restrict the processing of your Personal Information, or exercise your right to data portability to transfer your Personal Information to another company with ease. Additionally, in certain circumstances, you may object to the processing of your Personal Information. If we have requested your consent to process your Personal Information, you may withdraw it at any time. However, please note that such withdrawal will not affect the lawfulness of processing your Personal Information based on your consent prior to its withdrawal. It is important to note that the above rights may be limited under applicable laws. If you wish to lodge a complaint, you have the right to do so with the supervisory authority of your place of residence, work, or where the incident took place.
Our Services may contain features or links to websites and services that are provided by third parties. If you provide any information on third-party websites or services, such information is provided directly to the operators of those websites or services, and their privacy and security policies will govern your data, even if you access them via our Services. We are not responsible for the privacy and security practices and policies of third parties that are linked through our Services, and we do not guarantee or endorse the content on those websites or services. Therefore, we encourage you to review the privacy and security policies of third-party websites or services to learn more about how they collect and use your Personal Information.
Contacting DWH Regarding Your Privacy